HostGator, it was a good run. But unfortunately, you haven't stayed up with the times.
It's disappointing that your technical support is awful - so much so that for a basic question, I would have to restart a chat multiple times to find someone who had any idea about my question. A few times, I had more success googling and trying random things than asking tech support.
Second, it's bizarre that you cannot offer Let's Encrypt for free like many other hosting providers.
Finally, I had been a customer since 2009, yet my cost for basic services was twice as much as many other hosting solutions.
Now, the majority of the Spumoni Press sites have been moved to DreamHost. I have free SSL, and I'm saving 50 percent per year on costs. Hooray!